Support
UpStep is a fitness app with step challenges, a leaderboard, a food diary, an AI coach and virtual pets — Steplings.
Contact us
Write to [email protected] — that is the fastest way to reach the developer. Please include the email of your account, your device model and the app version, so the problem can be reproduced.
Frequent questions
Steps are not counting
iPhone: UpStep reads your step count from Apple Health. Open Settings → Privacy & Security → Health → UpStep and make sure reading steps is allowed. Steps recorded by an Apple Watch are included automatically.
Android: steps come from Health Connect. If Health Connect has no step data yet, install Google Fit and allow it to write steps into Health Connect — the phone sensor on its own does not keep a per-day history.
How do I delete my account?
Open Profile → Delete account. This permanently removes the account and the data linked to it: challenges, posts, food diary and pets.
Someone posted something offensive
Tap the flag icon on the post or the comment and pick a reason — the report reaches us and the author does not learn who sent it. You can also block the author from their profile: after that you no longer see each other’s posts and comments. Blocked people are listed in Profile → Blocked people, where you can undo it.
How do I change the language?
Profile → Language. UpStep is available in English, Russian, Ukrainian and Polish.
Where is the privacy policy?
Privacy Policy — what data the app collects, why, and which providers process it.
Not medical advice
UpStep is a fitness and motivation app. Step counts, calorie estimates and suggestions from the AI coach are informational only and are not medical advice, diagnosis or treatment. Consult a qualified professional before making decisions about your health.